Course of Modern Methods to Simplify Work System Procedures under the Total Quality Management Approach

Total Quality Management Concepts and Administrative Procedures

• Total Quality Management Concept and Objectives in Modern Institutions

  • Origins and evolution of the Total Quality Management approach

  • Principles of quality and their impact on the work environment

  • Relationship between quality and administrative procedures

• Administrative Procedures: Types and Role in Organizing Work

  • Concept and importance of administrative procedures

  • Types of procedures in organizational structures

  • Impact of complex procedures on work efficiency

Diagnosis and Analysis of Existing Procedures

• Practical Methods for Analyzing Current Work Systems

  • Steps for analyzing administrative procedures

  • Tools for procedure analysis (flowcharts, documentation templates)

  • Identifying gaps and points of complexity

• Measuring Institutional Performance and Linking it to Procedures

  • Performance indicators related to procedures

  • Analyzing operational results versus procedural efficiency

  • Evaluating the impact of procedures on the beneficiary experience

Simplification Methodologies and Continuous Improvement

• Modern Methods for Simplifying Work Procedures

  • Business Process Reengineering (BPR) approach

  • Applying continuous improvement techniques (Kaizen)

  • Principle of eliminating unnecessary steps

• Designing Effective and Flexible Procedures

  • Basic principles for designing the ideal procedure

  • Integrating technology into process simplification

  • Ensuring interdepartmental integration

Integration between Simplification and Total Quality Management

• Linking Simplification Initiatives with Institutional Quality Standards

  • International institutional quality models (EFQM, ISO 9001)

  • Alignment of procedures with quality policies

  • Strategic impact of simplification on achieving excellence

• Managing Change in the Work Environment During Procedure Simplification

  • Resistance to change and how to address it

  • Strategies to involve employees in the change process

  • Leadership support in implementing procedural changes

Evaluation and Development of Future Work Systems

• Monitoring and Evaluating the Efficiency of Simplified Procedures

  • Tools to measure success after simplification

  • Productivity and effectiveness improvement indicators

  • Periodic review of procedures according to work variables

• Anticipating the Future of Administrative Procedures in the Digital Transformation Era

  • Modern trends in operations management

  • Integration of artificial intelligence with procedure simplification

  • Importance of digital transformation in enhancing administrative system efficiency