Course Prospectus
Overview
Why Attend
This course offers a course on "The Skills of Dealing with Others in the Work Environment", designed for individuals who wish to enhance their communication abilities in the workplace and develop a personality with high communication skills.
Good communication is the key to success in any work environment. A company cannot achieve growth and advancement unless it fosters a communicative atmosphere among its workforce. Effective communication brings a sense of unity and morale, ensuring that everyone works together for the company's success. Building the communication skills of employees in various departments and offices plays a crucial role in facilitating internal and external communication and advancing the company's development.
Course Objectives
By the end of the course, participants will be able to:
Who Should Attend?
- Managers and owners of government and private companies.
- Business office managers in companies.
- Managers of departments and branches in companies.
- All employees within companies, organizations, and institutions.
- All employees working in external communication roles.
- All employees involved in internal coordination and communication within the company.
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
- Learn how to communicate effectively with colleagues in the workplace.
- Understand the qualities and communication skills required by employees in all administrative and executive departments.
- Master techniques for effective communication and recognize the motivational role individuals with good interpersonal skills can play within the company.
- Understand the role of communication in organizing teamwork and enhancing the company’s development.
Course Outline
-
Introduction to Communication Skills
- Definition of communication skills.
- The importance of effective communication in the workplace.
- Types of communication (verbal, written, non-verbal).
-
Active Listening
- Concept of active listening.
- Its importance in improving relationships.
- Methods to enhance active listening skills.
-
Understanding Behavioral Patterns
- Identifying different personality types (e.g., leadership, creative, managerial).
- How to interact with each type of personality.
-
Conflict Management
- Causes of conflicts in the workplace.
- Strategies for resolving conflicts positively.
- Communication techniques for handling conflicts.
-
Building Positive Work Relationships
- The importance of trust and respect.
- Strategies for enhancing relationships.
- How to handle differences in the workplace.
-
Communication in Teams
- The importance of effective communication in teamwork.
- Strategies to improve communication among team members.
- How to motivate team members to achieve common goals.
-
Influence and Persuasion Skills
- Principles of influence and persuasion in the workplace.
- Strategies for building strong arguments.
- Using positive influence to achieve organizational goals.
-
Emotional Intelligence in Dealing with Others
- The concept of emotional intelligence and its importance.
- How emotional intelligence affects workplace relationships.
- Strategies for improving emotional intelligence.
-
Negotiation Skills
- Principles of effective negotiation.
- How to reach win-win solutions.
- Negotiation techniques in various workplace environments.
-
Providing Constructive Feedback
- The importance of feedback in performance improvement.
- How to deliver feedback in a positive and constructive manner.
- How to receive feedback and handle it appropriately.
Schedule & Fees
2026 Schedule & Fees
| Dates | City | Language | Fees | Register |
|---|---|---|---|---|
| 18 - 22 Oct, 2026 | English | USD 3,400 Per participant | ||
| 18 - 22 Oct, 2026 | Arabic | USD 3,400 Per participant | ||
| 6 - 10 Dec, 2026 | English | USD 3,400 Per participant | ||
| 6 - 10 Dec, 2026 | Arabic | USD 3,400 Per participant |
2027 Schedule & Fees
| Dates | City | Language | Fees | Register |
|---|---|---|---|---|
| 17 - 21 Jan, 2027 | English | USD 3,400 Per participant | ||
| 17 - 21 Jan, 2027 | Arabic | USD 3,400 Per participant | ||
| 7 - 11 Mar, 2027 | English | USD 3,400 Per participant | ||
| 7 - 11 Mar, 2027 | Arabic | USD 3,400 Per participant | ||
| 18 - 22 Apr, 2027 | English | USD 3,400 Per participant | ||
| 18 - 22 Apr, 2027 | Arabic | USD 3,400 Per participant | ||
| 6 - 10 Jun, 2027 | English | USD 3,400 Per participant | ||
| 6 - 10 Jun, 2027 | Arabic | USD 3,400 Per participant | ||
| 18 - 22 Jul, 2027 | English | USD 3,400 Per participant | ||
| 18 - 22 Jul, 2027 | Arabic | USD 3,400 Per participant | ||
| 5 - 9 Sep, 2027 | English | USD 3,400 Per participant | ||
| 5 - 9 Sep, 2027 | Arabic | USD 3,400 Per participant | ||
| 17 - 21 Oct, 2027 | English | USD 3,400 Per participant | ||
| 17 - 21 Oct, 2027 | Arabic | USD 3,400 Per participant | ||
| 5 - 9 Dec, 2027 | English | USD 3,400 Per participant | ||
| 5 - 9 Dec, 2027 | Arabic | USD 3,400 Per participant |
