HR Skills for Line Managers and Supervisors Training Course

Module 1: Foundations of HR Skills for Line Managers

• Role of line managers in HR
• Core HR Skills for Line Managers
• Managerial responsibilities throughout the employee lifecycle
• Working effectively with HR professionals
• Applying HR policies within teams
• Ethical and professional people management

Module 2: People Management Essentials

• Principles of effective people management
• Understanding employee needs and expectations
• Building productive manager-employee relationships
• Delegation and task allocation
• Employee motivation and engagement
• Creating supportive and productive teams

Module 3: Employee Relations and Workplace Communication

• Principles of employee relations
• Building positive workplace relationships
• Effective manager-employee communication
• Handling employee concerns and complaints
• Managing workplace disagreements
• Escalating complex employee relations matters to HR

Module 4: Leadership for Managers and Supervisors

• Principles of effective leadership
• Leadership styles and workplace situations
• Building trust and credibility
• Team communication and collaboration
• Decision-making and accountability
• Leading diverse teams effectively

Module 5: Performance Management and Feedback

• Principles of performance management
• Setting clear performance objectives
• Monitoring employee performance
• Conducting effective performance discussions
• Giving constructive feedback
• Managing underperformance and improvement plans

Module 6: Coaching Employees and Development

• Principles of coaching employees
• Coaching versus directing and instructing
• Asking effective coaching questions
• Active listening and developmental feedback
• Identifying employee development needs
• Supporting continuous employee improvement

Module 7: Employee Motivation, Conflict, and Workplace Issues

• Understanding employee motivation
• Recognising signs of disengagement
• Managing workplace conflict
• Handling difficult conversations
• Supporting employee wellbeing and engagement
• Maintaining professional boundaries and appropriate escalation

Module 8: Applying HR Skills in Daily Management

• Integrating HR Skills for Line Managers into daily leadership
• Applying HR policies consistently
• Managing performance and employee relations cases
• Collaborating with HR departments
• Developing practical people-management action plans
• Measuring team performance and management effectiveness