Administrative Skills and Etiquette for Secretaries and Public Relations Officials Course

The Concept of Secretarial Work and Its Role in the Workplace

• Differences between general and executive secretarial roles.

• Key characteristics of a successful secretary.

• The importance of confidentiality and discipline at work.

Fundamentals of Public Relations within the Organization

• The role of public relations in enhancing the corporate image.

• Coordination between public relations and other departments.

• Essential skills required for public relations officers.

Time Management and Priority Setting

• Principles of daily and weekly planning.

• Time management tools and the use of calendars.

• Handling urgent and important tasks effectively.

File and Information Management

• Manual and electronic archiving systems.

• Document classification and ease of access.

• Methods for protecting sensitive information and data.

Professional Business Correspondence Writing

• General structure of administrative correspondence.

• Use of clear and professional language.

• Standard responses to inquiries and complaints.

Administrative Report Writing

• Preparing meeting and follow-up reports.

• Clear and concise presentation styles.

• Final formatting and printing of reports.

Effective Communication in the Workplace

• Elements of effective communication.

• Listening skills and understanding non-verbal messages.

• Dealing with different types of colleagues and clients.

Telephone and Digital Communication

• Etiquette for answering telephone calls.

• Managing emails and electronic correspondence.

• Handling formal electronic inquiries professionally.

Preparation for Formal Meetings

• Agenda preparation and meeting scheduling.

• Coordinating attendees and preparing required materials.

• Recording and distributing meeting minutes.

Receiving Visitors and Organizing Visits

• Etiquette for welcoming official guests.

• Arranging meeting venues and hospitality.

• Coordinating with other departments for visit organization.

Administrative Etiquette within the Organization

• Etiquette in dealing with managers and colleagues.

• Respecting organizational hierarchy.

• Standards of appearance and behavior in the workplace.

Etiquette in Dealing with Clients and Visitors

• Greeting and introduction etiquette.

• Formal courtesy and polite conversation.

• Handling sensitive situations tactfully.

Organizing Official Events and High-Level Meetings

• Managing attendance and seating arrangements.

• Coordinating welcome speeches and presentations.

• Arranging flags and logos in accordance with protocol.

Protocol for Hospitality and International Visits

• Receiving delegations and international guests.

• Respecting cultural differences.

• Dress codes and formal communication in official events.

Emotional Intelligence in Administrative Work

• Self-awareness and emotional control.

• Managing work-related stress.

• Building positive relationships within the team.

Time Management Under Pressure

• Techniques for working under multiple task pressures.

• Avoiding common mistakes caused by haste.

• Maintaining performance quality during peak periods.

Building a Positive Organizational Image

• The role of public relations staff in representing the organization.

• First impressions and their impact on clients.

• Effective handling of complaints and feedback.

Coordinating Activities and Media Relations

• Writing press releases and liaising with media outlets.

• Organizing conferences and seminars.

• Strengthening relationships with external stakeholders.

Work and Appointment Management Software

• Using Outlook and Google Calendar.

• Task management tools such as Trello and Asana.

• Utilizing cloud computing tools.

Digital Public Relations Applications

• Professional use of social media platforms.

• Automating responses and inquiries.

• Designing visual and formal content for publications.

Core Competencies of a Professional Secretary and Public Relations Officer

• Initiative and responsibility.

• Self-organization and discipline skills.

• Continuous self-development and learning.

Achieving Balance Between Appearance and Substance

• Professional appearance and elegance.

• Precision in timekeeping and punctuality.

• Commitment to institutional values and professional conduct.